Emergencies

When you arrive at the emergency center, please bring:

•ID (ID card, passport, residency permit)

•Your health insurance card or certificate of coverage

•Any relevant medical documents (prescriptions, medical reports, health records)

•If possible, a list of the medications you are currently taking

•In the event of an accident, the name of the occupational accident insurance

Waiting times depend on how severe your condition is and how busy the emergency center is. Patients are managed after a 1st nursing assessment based on medical priority and not just on the order of arrival. We are doing our best to reduce waiting times and to ensure prompt management of emergency cases.

You can view the Medigo app at any time, which informs you of the waiting times at the various Emergency Centers in the Lausanne region.

Want to make an appointment directly with a doctor ? Our Polyclinic can welcome you for a medical consultation by appointment.

Yes, we welcome all patients, regardless of their insurance plan. Anyone covered by the basic LAMal insurance can be treated in our Emergency Centers.

The Emergency Center physician will prepare a consultation report for your primary care physician so that he/she can ensure the continuation of your care. This report will be invoiced according to the applicable pricing agreements. If you do not want a medical report to be submitted, please let us know.

According to Art. 42 al. 3 LAMal (applicable on 01.01.2022), a copy of the invoice will be sent to you electronically (email address requested upon admission). Invoices issued in the third-party guarantor system are not affected and are always sent first to the insured person.

The Vidy site welcomes children from 0 to 16 years of age
The Epalinges site welcomes children from 12 years of age.

You can go to the Paediatric Emergency Center if your child needs a consultation following a trauma, a domestic accident (wound, burn) or any other health problem in the absence of your paediatrician.

Medical monitoring may be arranged during the Center’s opening hours.

If the care is beyond our capabilities, your child may be transferred to a local hospital for further treatment.

No, however, if you do not have a paediatrician or in the absence of your paediatrician, you can book an appointment online via OneDoc with a paediatrician at the Vidymed Group Paediatric Outpatient Centre (USAP).

Our Centers have a simple radiology service. For additional investigations (MRI, CT SCAN, US), your child will be referred to a medical imaging center.

If you are visiting the emergency center, please remember to bring with you your child's formula, a snack and a complete change.

If your child has an inhaler spacer and visits the Emergency Center for a breathing problem, it is advisable to bring his/her spacer with you so you do not have to pay for one unnecessarily.

The Emergency Center paediatrician will prepare a consultation report for your paediatrician so that he/she can ensure the continuation of your care. This report will be invoiced according to the applicable pricing agreements. If you do not want a medical report to be submitted, please let us know.